My apologies for last week’s CWL message! My family and I had just returned from a socially-distanced vacation and I've been playing a bit of catch up around the office. Thursday went by like a speedboat and Friday…well it was busy, and that’s always a good thing! But alas, it wasn’t great for the CWL message. All of that being said, it’s nice to be back in the swing of things here at the DLRC World Headquarters in Virginia Beach, Virginia. I actually had a nice few days away to gather some thoughts and tried something new for me (and my boys)…we went horseback riding. I love animals, but had never ridden on a horse and it was an amazing experience. I was able to clear my head and consider things at DLRC from a distance. Overall, we know we can’t be everything to everybody, but we do our best with each and every customer. Our goal is to continue assisting collectors of all sizes by offering a great selection of quality coins and the best customer service possible.
So, how did Fisher (yes, that was my horse’s name) help me with this? Well, I realized that horses are creatures of habit. They know the trails, they know where the watering holes are, they also know where they are supposed to trot or run. They even know that when they see a coyote or a jack rabbit, it’s not something to run from. Oftentimes we’re like that as well, we become creatures of habit. We pull orders, organize collections, catalog coins, wrap packages…the list goes on and well, sometimes we get complacent.
So, I challenged our office a little bit last week knowing that, while we do a very good job overall, sometimes we have to step on the gas a little bit and and step out of our comfort zones to do what's ultimately best for the customer. I know we do that whenever we can and we’ll continue to do that, but it was a bit of encouragement to embrace new routines and realize that "because we’ve always done it that way” doesn't mean it's the best way…now if I could only tell my kids to learn that lesson, I'd really be winning!
In other news, this week we introduced a new collection to our auction that's bit out of left field. We’re offering a collection of So-Called Dollars and Lesher Dollars. It’s not something we typically have much of, but this neat little deal that we picked up locally is something off the beaten path and certainly very interesting. Take a look at our most recent blog post here about the collection and feel free to browse the entire offering we've name The Broad Bay Collection of So-Called Dollars.
We also learned this week of the cancellation of the upcoming Whitman Baltimore Coin Show in November. While it was expected, it was worth noting. For now our next show on the calendar is still the January FUN show, but we’ll see how that progresses in the coming months. Thankfully we’re still going strong and handling packages on a daily basis here. While there’s always room for more, we hope that our weekly offerings continue to please our customers and please know that if there’s anything we can do to assist you, we’re here for you!
John Brush, President of DLRC
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